Integrating Appbrew with ClickPost lets you surface delivery information at every stage of the order, inside your app. You can:
- Show estimated delivery dates based on the customer's pincode
- Check whether an area is serviceable before purchase
- Display COD availability directly on the product page
- Power order tracking pages inside the app
- Send push notifications with real-time shipment status
This means shoppers get delivery certainty before they buy, and real-time tracking after, cutting down on the "where is my order" tickets that drive a big share of post-purchase support volume.
Requirements
ClickPost covers two distinct capabilities on this integration, gated to different Appbrew plans:
| Capability | Appbrew category | Minimum plan | Partner account required |
|---|---|---|---|
| Estimated delivery dates & order tracking | EDD, Post Order | Enterprise | Yes, active ClickPost account |
| Returns processing | Returns | Starter | Yes, active ClickPost account |
What You Need
- Login credentials for both your Appbrew and ClickPost accounts
- An active ClickPost account
- The minimum plan for the capability you're setting up. See the table above
How to Set Up the Integration
Contact your Appbrew representative to enable this integration for your app.
Use Cases
Pre-Purchase Delivery Check
- Trigger: a shopper views a product page
- Action: estimated delivery date and COD availability show based on their pincode
- Outcome: more purchase confidence before checkout
Shipment Status Push
- Trigger: an order's shipment status changes
- Action: a push notification fires with the update
- Outcome: fewer “where is my order” support tickets
Returns
ClickPost also handles returns processing, available on the Appbrew Starter plan. Contact your Appbrew representative to set it up.
FAQs
Do I need Enterprise for all of ClickPost's features?
No. Delivery estimates and order tracking require Enterprise, but ClickPost's returns processing is available on the Starter plan.
Where does the delivery estimate appear?
On the product page, based on the shopper's pincode.
Does it send shipment updates?
Yes, via push notifications with real-time status.
Can customers track orders in the app?
Yes. ClickPost can power in-app order tracking pages.
